“LOGGING on to Gmail or other e-mail service has become a routine of daily life, completed without a thought. What would you do, however, if you woke up tomorrow, plugged in your user name and password as you always do, but then received an unfamiliar message: “User name and password do not match”?”
Great post over at the New York Times website about what happens if Google locks you out of your account due to a security measure. I’ve previously written about how reliant I am on Google and the services it provides me such as GMail, calendar, Documents etc
This is an interesting article and its clear to see that Google doesn’t provide a single bit of support for users of its free products even though us the consumers generate the page impressions it needs to make its money. Thank God their products are so good.
“As customers, we bring the same expectations to Google’s personalized information services, like Gmail or Google Docs, its word-processing service, as we do to our bank’s Web site. These are places that hold information very dear to us. My bank recognizes that losing access for days at a time is unacceptable. It provides me with round-the-clock phone support for account problems. So, too, should Google, even if I pay the company not in the form of a monthly account fee, but with my attention, which Google commercializes by selling slices to its advertisers.”
